Frequently Asked Questions
Everything you need to know about shopping with PUSHAS.
Are the sneakers sold on PUSHAS authentic?
Yes, authenticity is our top priority. Every pair of sneakers undergoes a rigorous multi-point inspection process by our expert authentication team before being shipped to you.
How long does shipping take?
Standard shipping typically takes 3-7 business days depending on your location. For items marked as 'Ready to Ship', processing occurs within 24-48 hours.
What is your return policy?
We offer returns for store credit on most items within 7 days of delivery, provided the security tag remains attached and the items are in their original, unworn condition.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible buy-now-pay-later options including Afterpay and Zip.
How do I know what size to order?
Size guides are available on each product page. Please note that sizing can vary between brands like Nike, Adidas, and New Balance; we recommend checking the specific brand's conversion chart.
Can I cancel or change my order?
Once an order is placed, it is immediately sent to our processing team. Therefore, we are unable to guarantee cancellations or modifications, but please contact support immediately if you have an issue.